What is your return policy?
We accept returns within 30 days of delivery for most items. Products must be unused, in original packaging, and in the same condition as received. Controllers, Mice, and Keyboards must be free of damage or wear.
How do I initiate a return?
To start a return, please email us at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions.
How long does it take to receive a refund?
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
Who pays for return shipping?
Return shipping costs are the responsibility of the buyer unless the item is defective or we made an error. In such cases, we will provide a prepaid return label.
