Refund policy
At BagoVane, we are committed to ensuring your satisfaction with every purchase of Mice, Keyboards, and Controllers. Please review our refund policy below, which applies to all orders placed on our online store.
Eligibility for Refunds
You may request a refund within 30 days of receiving your item. To be eligible, the product must be unused, in its original packaging, and in the same condition as when you received it. Items that show signs of wear, damage, or missing parts may not qualify for a full refund.
Non-Refundable Items
Certain items are exempt from refunds, including:
- Software or digital downloads related to controllers or keyboards.
- Products that have been opened or used beyond basic inspection.
- Items purchased during clearance or final sale events, unless defective.
Defective or Damaged Products
If you receive a defective, damaged, or incorrect item (e.g., a mouse with malfunctioning buttons, a keyboard with missing keys, or a controller that fails to connect), please contact us immediately at [email protected]. We will provide a prepaid return label and process a full refund or replacement, including any shipping costs incurred.
How to Request a Refund
To initiate a refund, please email [email protected] with your order number, the item name, and a brief description of the issue. We will respond within 2 business days with instructions for returning the product. Please do not send items back without prior authorization.
Return Shipping Costs
For non-defective returns, you are responsible for return shipping costs. These costs are non-refundable. If you receive a refund, the original shipping cost (if any) will be deducted from your refund unless the return is due to our error or a defective product.
Refund Processing Time
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-7 business days. Please note that your bank or payment provider may take additional time to post the funds to your account.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at [email protected] for assistance.
Contact Us
If you have any questions about our refund policy or need further assistance, please email [email protected]. We are here to help.